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Cancellation Policy

At The Nature House, we value your satisfaction and aim to provide you with exceptional service. To ensure a seamless experience, we have established this comprehensive Cancellation Policy. By using our online booking platform, you acknowledge and agree to abide by the terms outlined below.

Cancellation by the User

1.1. Flexibility is important to us, which is why we allow you to cancel your booking through our convenient Platform atleast 7 days before visit. In such a case 25% amount will be forfeited and remaining will be refunded. However, in case cancellation is done with 7 days then no refund will be given.

1.2. Refunds will be paid by online mode within 7 working days of cancellation intimation.

Cancellation by the The Nature House

2.1. In unforeseen circumstances such as equipment failure, natural disasters, or other reasons beyond their control, The Nature Houses may need to cancel or modify a booking. We understand the inconvenience this may cause and strive to minimize disruptions.

2.2. Rest assured, we will make every effort to promptly notify you of any cancellations or modifications made by The Nature House. Furthermore, we are here to assist you in exploring alternative options, if available.

2.3. If a cancellation is initiated by The Nature House, then Entire amount will be refunded.

No-show Policy: Punctuality Matters

3.1. A “no-show” occurs when you fail to show up for a booked service without prior cancellation. We kindly request that you prioritize punctuality to avoid any inconveniences.

3.2. In case of no Show no refund will be given.

Changes and Modifications: Flexibility within Reach

4.1. We understand that plans may change, and adjustments to your booking might be necessary. However, keep in mind that modifying or making changes to your booking is subject to the The Nature House’s availability.

4.2. To request any modifications, we recommend reaching out directly to The Nature House or utilizing the convenient modification options available on our Platform. This way, you can efficiently communicate your needs and explore the possibilities within the established guidelines.

Refunds: Facilitating the Process

5.1. When it comes to refunds or credits for cancelled bookings, amount will be paid within 7 working days.

Communication and Notifications: Staying Connected

6.1. Seamless communication is vital in providing you with timely information about your bookings, cancellations, or modifications. Therefore, we primarily rely on the email address or contact information you provide during the booking process to relay important updates.

6.2. To ensure you receive crucial notifications, it is your responsibility to maintain accurate and up-to-date contact information. We cannot be held liable for any failures to receive or delays in receiving notifications due to inaccurate contact details. If you have any questions or concerns regarding our Cancellation Policy, please do not hesitate to contact us using the information provided on our Platform. We are here to assist you and ensure your experience exceeds expectations.

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